Protiviti’s Joe Kornik and WarnerMedia International’s Equity and Inclusion Senior Vice President Asif Sadiq sat down to...

In this course, you will learn why competitive advantage is the obsession with understanding, delighting, connecting wit...

This capability maturity model can be used to measure the maturity of an organization’s customer relationship management...

The purpose of this policy is to establish guidelines for resolving customer concerns and initiating the Customer Concer...

This article lists the issues created by a lack of process knowledge and efficiency and shares how organizations can opt...

This tool contains three sample policies that define the general sales approach to assist in sales personnel’s understan...

TrueBlue Vice President of Internal Audit Angela Trelevin shares how her team has delivered a high level of employee eng...

This issue of Board Perspectives provides six ways boards can assess a company’s level and velocity of digital investmen...

The questions and leading practices included in this tool can be used to assess and improve a company's customer service...

This tool includes key performance indicators and questions an organization should use to evaluate its customer fraud pr...

This tool features several leading practices to assist with warranty and field services process improvement.

Protiviti Associate Director Michael Allenson explains why the internal customer experience (iCX) should be more popular...