The purpose of this policy is to establish guidelines for resolving customer concerns and initiating the customer concern report.

This policy applies to employees who receive a customer concern regarding an issue with company products, services or employees. It states that customer concerns should be addressed in a timely and efficient manner, which assists the company’s commitment to providing quality products and customer service. Customer concerns may provide constructive ideas for improving products or business process efficiency by alerting management to issues that need prompt attention and correction and may indicate long-range opportunities for product innovation and problem prevention.