According to Angela Treleven, vice president of internal audit at TrueBlue, the internal audit team is focused on improving in two key areas: customer service and evaluating and approving how the team uses technology. To stay resilient, TrueBlue needs the support of a well-staffed — and well-rounded — internal audit organization that’s keeping an eye on the future. And since joining the company five years ago, Treleven has been dedicated to building that kind of function.

In this profile, Trelevin explains how her team has delivered a high level of employee engagement to drive customer service and remain resilient.