According to Group Head of Internal Audit Joanna Sheppard, Inchcape’s internal audit function has established several ambitious goals and objectives for 2021. These include developing a forward-looking internal audit service with “high-quality talented people and a flexible and risk-based audit plan at its core” and ensuring that the organization is “digitally fit” to handle the demands of the future. At Inchcape, business resilience is centered around the organization’s ability to respond and recover when challenges strike.

In this profile, Sheppard shares how her team’s overarching view of the organization offers real value in support of business resilience.