Please Note: This course is provided by a third party and requires an extra step to obtain the CPE certificate. Upon completion of the course, download your course transcript and go to certificaterequest.skillsoft.com to request the certificate.

Today in the age of the customer, competitive advantage has been redefined. Customers are in control. They have more choices than ever before resulting in sky-high expectations. The only source of competitive advantage is the obsession with understanding, delighting, connecting with and serving customers. Organizations need people who are customer-obsessed.

People who are so interested and committed to the people they are creating and designing for that they are willing to spend time, take risks and admit that they personally might be wrong. People who are so customer-obsessed that they never settle but are continually trying to understand what else they can do for their customers.

This course was developed with experts in the subject matter provided by the International Institute for Analytics (iianalytics.com).

Learning Objectives:

Upon completion of this course, you will be able to:

• Discover the key concepts covered in this course
• Identify statements that describe what it means to be customer-obsessed
• Recognize the benefits of using a customer-obsessed approach
• Identify methods for staying focused on what your customer values
• Identify behaviors that demonstrate a customer-obsessed attitude
• Identify strategies for becoming customer-obsessed
• Knowledge Check: Using a Customer-Obsessed Approach

Estimated Course Duration: 24 minutes (0.5 CPE)

Delivery Method: Online Self-Study

Field of Study: Communications and Marketing

Program Level: Basic

Advance Preparation/Prerequisites: None

 

Complaint Resolution Policy/Refund Policy:

For more information regarding refund, complaint and program cancellation policies, please email us at [email protected].

 

CONTINUING PROFESSIONAL EDUCATION CREDITS

Protiviti is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: nasbaregistry.org.