This tool includes key performance indicators and questions an organization should use to evaluate its customer fraud process.

Sample questions include: Who is directly responsible for monitoring fraud? Does the organization research the transaction histories of its customers in order to formulate a profile of the typical transaction? Does the organization track and analyze fraudulent transactions? Does the organization have specific procedures for escalating and dealing with instances of fraud? What measures does the organization take to ensure that fraud risk is appropriately managed? Are these measures designed to prevent fraud or to monitor it?