“Compliance” is defined as acting according to certain accepted standards. Compliance could be external, such as industry laws and regulations that bind our clients, or internal standards such as controls and procedures that we must comply with. Compliance risk can result in failure to conform with laws and regulations that apply to a business process at the international, country, state and local levels. Organizations must be aware of and take appropriate steps to protect their rights, and remain in compliance with applicable laws and regulations.

This tool features key performance indicators and questions organizations should consider when measuring compliance for business processes.