This tool includes key performance indicators and questions organizations should consider when evaluating their performance measures.

Well-implemented performance measurement systems engineer genuine and lasting change – the kind executives have tried to achieve through traditional cost management and total quality management. Performance measures allow companies to focus attention on areas that need improvement by assessing how well work is done in terms of cost, quality and time. These are the primary elements that companies must manage to impart change, stay competitive and implement a long-term strategy for continual improvement.