The following 65 items are listed by Content Data.
Methodologies & Models
Customer Relationship Management Capability Maturity Model (CMM)
This capability maturity model can be used to measure the maturity of an organization’s customer relationship management...
Subscriber Content
Risk & Control Matrices - RCMs
Manage Employee Sales Commissions RCM
This document outlines risks and controls common to managing employee sales commissions in a risk control matrix (RCM) f...
Subscriber Content
Policies & Procedures
Commitment and Expenditure Authorization Policy
This sample policy establishes guidelines for all transactions that bind or commit the company to performance or expend ...
Subscriber Content
Policies & Procedures
Customer Concerns Handling Policy
The purpose of this policy is to establish guidelines for resolving customer concerns and initiating the Customer Concer...
Subscriber Content
Methodologies & Models
Merchandise Procurement Capability Maturity Model (CMM)
This capability maturity model can be used to measure the maturity of an organization’s merchandise procurement process ...
Subscriber Content
Policies & Procedures
Sales Process Policy
This tool contains three sample policies that define the general sales approach to assist in sales personnel’s understan...
Subscriber Content
Methodologies & Models
Community Relations Capability Maturity Model (CMM)
This capability maturity model can be used to measure the maturity of an organization’s community relations process and ...
Subscriber Content
Benchmarking Tools
Customer Service Risk Key Performance Indicators (KPIs)
The questions and leading practices included in this tool can be used to assess and improve a company's customer service...
Subscriber Content
Benchmarking Tools
Pricing Risk Key Performance Indicators (KPIs)
This document includes leading practices and questions an organization should consider when developing its pricing strat...
Subscriber Content
Benchmarking Tools
Sales Compensation Leading Practices
This tool features several leading practices to assist with evaluating and improving an organization’s sales compensatio...
Subscriber Content
Benchmarking Tools
Warranty and Field Services Leading Practices
This tool features several leading practices to assist with warranty and field services process improvement.
Subscriber Content
Benchmarking Tools
Develop Public Relations Program Key Performance Indicators (KPIs)
This tool contains leading practices and key performance indicators companies should consider when creating their public...
Subscriber Content