Assess your returns management process with our Returns Management Audit Work Program. Overall efficiency of the process is considered, along with performance metrics, authorization, cycle time, quality control, receiving controls and segregation of duties.

Audit objectives include evaluating controls in place to ensure the proper approval and accurate/timely processing of customer requests to return products/materials; analyzing the flow of communication between sales, order administration and warehouse teams; and providing the management team with cost-effective suggestions to improve the general control environment and increase operating efficiency.