This accounts receivable policy outlines a set of procedures for receiving debit notes from customers in situations where goods are returned or rejected.

According to this sample, a debit note is raised by the customer to the supplier in situations in which goods are returned or rejected. It documents the procedures to be followed depending on the reason for the raise of the debit note. Such reasons may include unsaleable products, damaged goods allowances, product shortages, pricing allowances, product returns, fines and penalties, lumper charges, service fees, and unresearched and advertising deductions.