Manage Improvement and Change Key Performance Indicators (KPIs)
The attached benchmarking tool provides a detailed blueprint for auditors to evaluate the organization's approach to managing change and improvement. It offers key performance indicators (KPIs) that measure how effectively a company establishes a vision, promotes communication, builds leadership, rewards progress, and measures results during transitions. By using the best practices highlighted in this document, auditors can assess whether the company has been successful in garnering employee buy-in, maintaining constant communication about change initiatives, fostering strong leadership for transitions, rewarding progress at regular intervals of transition, and regularly monitoring performance metrics throughout the change process.
This tool also emphasizes the importance of accountability in tallying and disseminating results to avoid stagnation. Overall, it equips auditors with the tools needed to ensure effective management of change transitions within an organization.