Servicers in lending organizations are challenged with navigating economic headwinds that are pushing delinquency- and default-rate projections higher. This task has been complicated by increased global regulatory focus and dynamic customer expectations, which are further providing impetus for servicers to reassess existing strategies and processes from a compliance perspective while continuing to evaluate their impact on operational efficiency and resiliency. Key workflows typically within loan servicers’ responsibilities are at the center of recent regulatory updates. 

This whitepaper explores how servicers can address the growing set of regulatory asks and sharpen their focus on operational efficiency.