Lloyds Banking Group is backed by 250 years of experience providing financial products and services to millions of households, businesses and communities in Britain. Today, the Group is the largest retail bank in the United Kingdom, serving a diverse customer base of 26 million. It’s also the U.K.’s biggest mortgage lender, with a £290 billion portfolio of more than 16 million digital customers.

Since joining the Group in 2017, Paul Day, chief internal auditor, has been driving forward an array of change initiatives in internal audit. “I believe very strongly that innovation leads to relevance and impact,” says Day. In this profile, Day explains how his team has built a culture of innovation across the company.