In 2020, Global Finance attributed its decision to bestow upon DBS the top honor of “World’s Best Bank” partly because of the bank’s readiness to respond to “the sharp rise in demand for digital banking services during the COVID-19 pandemic.” Group Internal Audit at DBS has taken the companywide agility mandate to the next level by adopting agile methodology practices. “I believe our internal audit organization was one of the first in the world to formally adopt agile auditing practices,” says DBS Managing Director and Head of Group Audit Derrick Goh.

In this profile, Goh describes how data has helped his team be more flexible in their thinking during the pandemic.