Established in Kuwait in 1983, Zain Group was the first mobile telecommunications operator in the Middle East. Today, on the heels of a successful expansion strategy initiated in the early 2000s, Zain Group is a leading mobile voice and data services operator with a commercial footprint in eight markets across the Middle East and Africa, with 6,000 employees, over US$4.4 billion in annual revenues, and 50 million individual and business customers. ‘‘We’ve needed to be a much earlier adopter of new internal auditing technology,’’ says Zain Group Chief Internal Auditor Venkatesh Jandhyala.

In this profile, Jandhyala highlights his team’s strategic transformation initiatives over the years.