This work program provides retailers with an overview of operational audit steps to ensure compliance with key regulatio...

This issue of Board Perspectives: Risk Oversight discusses the appropriate risk assessment approach to take for operatio...

This resource guide describes an effective methodology for performing high-impact internal audit assessments for a key s...

Making Your Risk Assessments Count: An Operational Perspective to Risk AssessmentOperational assessment is ...

The focus on customer relationship management (CRM), also known as customer care or customer service, has b...

Defining InventoryWhen one thinks of inventory, the physical items in storage or warehouse facilities may c...

This extensive list of questions can be asked during an interview for an inventory audit.PurchasingCan I ha...

Total quality management requires commitment and persistence. Quality will always have a cost, but many com...

Perhaps no disaster in recent history has done more to show the need for strong business continuity and dis...

ToolsThe following tools were published on KnowledgeLeader this week:Internal Use of Inventory PolicyT...

ToolsThe following tools were published on KnowledgeLeader this week:Petty Cash PolicyDefine the guide...

ToolsThe following tools were published on KnowledgeLeader this week:Financial Contracts and Obligatio...