This sample work program reviews controls to ensure that all service activity—above and beyond what is called for in a warranty contract—is captured, tracked and billed to the customer.

Project work steps include: review existing policies and procedures that govern the warranty process, review policies and procedures related to generating and accounting for services revenue, interview key personnel and executive management to obtain an understanding of the overall processes, perform an initial flowchart of the process as described by personnel involved with service revenues and warranties, etc.