Leading-practice companies have been quick to identify the warehouse as a key link in the supply chain and, hence, an opportunity to add value both in terms of enhancing product customization and improving customer service. In fact, many companies view the warehousing phase as a last chance to satisfy the ever-growing customer demands for newer products and faster delivery. As a result, leading-practice companies today are making concerted efforts to redefine their warehouses from passive storage facilities to active agents of supply chain efficiency.

This tool outlines leading practices and key performance indicators for the warehouse and storage process.