This audit report provides findings from a company’s special accounts staffing process assessment.

The goals and objectives of this review were to evaluate the reasonableness of the staffing model created by human resources for special accounts, evaluate the skill set and approach used by the financial specialists and financial officers within special accounts, evaluate the processes and procedures in place for efficiency gains, and evaluate the functionality of the technology in place and suggest alternatives if applicable. For completion of this review, internal audit conducted a three-day site visit and held discussions with management, FOs, FOSLs and the specialists, as well as observed the specific process; reviewed the staffing model developed by HR for reasonableness; reviewed the production reporting used to manage staff; and conducted analysis of production data to formulate suggested alternative methods for the creation of a staffing model.