Technology has greatly expanded the methods of creating, editing, maintaining, transmitting and retrieving records. With the rapid advancement in business systems, practices and procedures must be established to guide public and private entities through the potential minefield of electronic records management issues. What the courts require and auditors expect are systems and processes that are accurate and reliable and, as such, are viewed as trustworthy in the management of their electronic transaction records.

This tool contains key performance indicators and questions an organization can use to evaluate its record management process.