The Process Classification Scheme (PCS) document, powered by Protiviti's KnowledgeLeader platform, provides a framework for businesses looking to categorize and understand their core functions and processes. This scheme delineates business activities into two primary categories: operating processes and managing and supporting processes, thereby providing a structured approach to analyze and optimize organizational performance. It is instrumental in identifying strategic, operational and tactical levels of business functions, promoting a common language for better communication and alignment within the company.

The PCS acts as a road map and guides organizations in recognizing essential activities that drive value creation and efficiency. By defining universal and core processes, such as understanding markets, developing strategy, managing human resources and ensuring regulatory compliance, it aids in risk assessment and the establishment of potential controls relevant to various industries. Customizable to specific organizational needs, the PCS document is not only a checklist but also an invaluable tool for strategic planning, enabling companies to systematically organize information and align with industry practices.

Universal processes include:

• Understand markets and customers
• Developing a vision and strategies
• Developing and managing human resources
• Managing information technology and resources