"Process alignment" is defined as the synchronization of business process objectives and performance measures with organizational objectives and strategies to avoid conflicting, uncoordinated activities. The alignment of business processes is a conscious and systematic coordination of three interrelated organizational driving forces – strategy, culture and infrastructure – to be mutually supportive and to contribute as efficiently and effectively as possible to meet organizational goals and objectives.

This tool includes key performance indicators and questions an organization should use to organize and perform process alignment.