This questionnaire assists in benchmarking activities related to order processing. The questions focus on general information, facilities, personnel/staffing, cost structure and processing statistics.

Samples questions include: What was the total revenue processed through this location for the most recent quarter? How many product categories are included in orders at this location? How many items are included in the price list? How many locations are involved in the processing of orders for your division? What is the square footage at this location?