A successful risk management strategy requires a strong internal control environment. The RCM format emphasizes that strong and risk-oriented internal control environments are often optimized with automated/manual controls, depending on the situation.

An RCM provides an overview of different control objectives that organizations should take into consideration and the corresponding controls to safeguard the company against risks which may arise if not checked timely. Once customized to an organization, this document can help the user in assessing each control. The control assessment can then also be summarized to develop an action plan.

This document outlines risks and controls common to the Manage Billing/Accounts Adjustments process in a risk control matrix (RCM) format.

Sample risks include:

• Access to create account adjustments is not appropriately restricted.
• Adjustments to a customer account is not reflected in the A/R balance resulting in inaccurate A/R balance.
• Adjustments to customer accounts do not contain appropriate supporting documentation.
• Customer account disputes are inappropriately resolved in favor of the customer.
• Decisions may be made on the basis of incomplete or inaccurate information in a subsidiary ledger or record; this could result in incorrect credit memos.

This document can be used as a sample RCM and is not meant to be an exhaustive list of risks and controls. The KnowledgeLeader team will periodically update this RCM with new content. Organizations should select, update and modify the risks and controls included in this document to ensure that it reflects business operations.