This IT Change Management Policy is a comprehensive guide used to manage and control changes within an organization's information technology (IT) infrastructure. Its primary purpose is to ensure that any modifications to IT assets, including software, data, hardware and business processes, are consistently recorded, assessed, authorized, tested and implemented in a systematic and risk-mitigated manner. The document aims to maintain the high availability and integrity of the production environment while also ensuring the interoperability of the organization's information resources.

The document includes seven samples detailing different aspects of change management. Each sample has its own purpose, scope, policy, responsibilities and ramifications. These samples cover various scenarios, such as system modification/enhancement changes, infrastructure changes and emergency changes. Each sample outlines the procedures for requesting changes, getting approvals, conducting testing and implementing changes. Additionally, this document provides definitions of key terms, roles and responsibilities, and guidelines for handling different types of changes, including standard, emergency and urgent changes. It also emphasizes the importance of documentation, review and authorization at every stage of the process.

 Sample procedures include:

• All requests, including those for changes to the IT infrastructure and applications, are initiated and tracked in the automated logging, response and archiving incident log system.
• All change requests to the production environment are reviewed and approved prior to development.
• Detailed requirements are documented to help ensure that system modifications meet business users’ needs.
• All requests for access to an application or service through a firewall require a connection request form.