This document contains multiple sample policies that provide an overview of procedures organizations should perform during the IT change management process. Sample 1 of the IT Change Management Policy outlines a comprehensive framework for managing changes to IT assets within a company. The purpose is to ensure that all changes are consistently recorded, assessed, authorized, tested and released to maintain system availability, data integrity and interoperability.

The policy applies to all personnel, contractors and third-party vendors and covers all IT assets. Responsibilities are clearly defined, with the IT department maintaining the structure and ensuring compliance, while the change advisory board (CAB) oversees the process. Unauthorized changes are subject to disciplinary action, including termination. The policy mandates rigorous documentation and approvals for changes, emphasizing the importance of oversight and structured processes to mitigate risks associated with IT changes.

Technology changes include the following items:

• All programmatic changes to any application, middleware or stored procedures
• Any change to shared business data that is not executed through a standard user interface
• Any configuration changes to firmware, network devices, platforms, databases, and application or middleware software
• Any software updates or patches, including service packs or other application/firmware upgrades