This tool features leading practices that can be used to evaluate and improve an organization’s IT infrastructure.

In this sample, change management policies, procedures and standards are integrated with and communicated to IT and business management functions; roles and responsibilities affecting change management are defined, designated to qualified personnel, communicated to the organization and enforced throughout the change management process; and key performance indicators are captured periodically about the entire change management process and are used by management to alter or adjust procedures and practices.