The purpose of this sample policy is to standardize the procedure for handling invoices that do not have all the information needed to complete the payment processing cycle. It provides guidance when the invoice does not have the necessary information, the invoice is a duplicate, the approver does not agree with the contents of the invoice, and/or the invoice is incorrectly routed.

In this example, when an invoice does not have all the information needed for processing, it is scanned and sent to an exception queue. The invoice can also be routed to the Shared Service Center (SSC) exception queue, throughout the workflow process up until the point of being filtered into the accounting system.