This process map defines the steps taken by an organization implementing an elder care benefits program. Sample steps include: decide what type of program or services to offer; approve and document the program/services; communicate the program/service offerings to all employees; select an employee assistance program (EAP) provider; explain what services the EAP provider offers and how to use the EAP; review reimbursements for approval; input reimbursements for payment; review input reimbursements for accuracy; and monitor, review, update and measure the results of the program/services offered. This document should be used as a general guide to understand and review this business process. Organizations should customize this tool to ensure that it reflects their business operations and continuously monitor the process to ensure that the steps described are accurate.