The accounts receivable, credit and collections process covers activities related to dealing with money owed to an organization. All activities related to the calculation of amounts due; generation of invoices; posting of receivables to the general ledger (GL); cash receipts; and application to receivables, write-offs, reserves and collections are key to this process.

This questionnaire can be used to compare your current business practices with leading practices for the accounts receivable, credit and collections process. Each question prompts you to reflect on your company’s current practices. Topics include eliminating barriers to payment, enhancing customer satisfaction and processing B2B transactions.