Boards increasingly view major supply chain complications as strategic risks. In response, more CEOs and CFOs are directing and empowering supply chain teams to implement the tools; access the data; and restructure the processes needed to sustain a real-time view of orders, prices, inventories and logistics activities along with the risks that need to be mitigated.

This article addresses why organizations that do this work are better positioned than competitors to respond to ongoing disruptions and acquire and retain customers with increasingly exacting expectations.