The COVID-19 crisis has taken all industries by surprise. For utility organizations that offer essential services such as power production, power and gas transmission and distribution, and other public services, having strong crisis management and business continuity practices will play a critical role in how companies can manage the unfolding crisis successfully. These organizations should take the opportunity to exploit the innovations developed during this crisis to propel a sustained innovation culture.

This article outlines what considerations utility organizations should be weighing to adapt and develop the aptitude to overcome the current crisis.