COVID-19 has exposed glaring deficiencies in business continuity and crisis management plans at organizations across all industries. But the global pandemic is only one type of threat likely to test the crisis management capabilities of organizations. Moving forward, leaders will need to re-imagine their crisis management and business continuity planning to prepare for simultaneous natural disasters, widespread power or technology outages, and other events that could very conceivably threaten business operations on a large scale.

This article provides an overview of operational resilience and identifies key concepts organizations should consider when re-imagining crisis management.