The COVID-19 pandemic’s impact on lives, livelihoods, economic stability and business continuity continues to be overwhelming. But, in contrast to the financial crisis of 2008, the pandemic is not a financial industry-driven event. This time around, the industry has been a critical part of the solution rather than part of the problem. To improve its resilience in the post-pandemic period, the industry should learn from both the successes and failures of the firms’ pandemic crisis management.

This article offers top-of-mind strategies finance firms must consider when returning employees to the workplace and identifies characteristics that reflect a resilient firm.