Please Note: This course is provided by a third party and requires an extra step to obtain the CPE certificate. Upon completion of the course, download your course transcript and go to certificaterequest.skillsoft.com to request the certificate.

For most business professionals, solving problems is a major part of their jobs. But what are often seen as problems are really symptoms of deeper challenges. 

Treating these symptoms may provide temporary relief, but the deeper issues remain. By investigating the scope of problems and addressing their root causes, you can work toward ultimately finding solutions for sustained success. 

In this course, you will explore the process of uncovering the roots of business problems, starting with gathering all of the pertinent information necessary to understand the scope of a problem and its effects. 

Learning Objectives:

Upon completion of this course, you will be able to:

• Understand the value of root cause analysis and some of the common, popular tools for performing one.
• Prepare a problem statement that clearly defines the problem and lays the foundation for finding solutions that address its roots.

Estimated Course Duration: 20 minutes (0.5 CPE)

Delivery Method: Online Self-Study

Field of Study: Business Management and Organization

Program Level: Everyone

Advance Preparation/Prerequisites: None

Complaint Resolution Policy/Refund Policy:

For more information regarding refund, complaint and program cancellation policies, please email us at [email protected].

CONTINUING PROFESSIONAL EDUCATION CREDITS

Protiviti is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: nasbaregistry.org.