Use this work program sample to facilitate a high-level assessment and validation of key controls in place for your travel agent commissions process. This tool aims to ensure compliance with company policies and procedures, mitigate financial and operational risks, and maintain accurate commission payments to travel agents. It addresses potential risks such as inadequate policies, lack of contracts, invalid agent payments, inaccurate invoices and unauthorized adjustments.

It also includes detailed project work steps, such as conducting opening meetings, reviewing policies, monitoring contracts, verifying payment processes, ensuring invoice accuracy and documenting unauthorized adjustments. The audit findings are compiled into a report for management review, followed by a meeting to discuss results and action steps to address any deficiencies. This work program provides a structured approach to auditing travel agent commissions, ensuring that all aspects of the process are thoroughly examined and controlled.

Risks addressed in this audit program include:

• Inadequate or inappropriate policies and processes are in place to facilitate the effective monitoring of travel agent commission payments.
• Contracts may not be in place with key travel agents, resulting in potential legal exposure or challenges.
• Commissions may be paid to invalid travel agents.
• Inaccurate invoices may be processed. Travel agent commission invoices may reflect incorrect prices or quantities.