This tool includes key performance indicators and questions an organization should use to evaluate and manage its system design process.

Questions to consider include: What are your end users’ expectations? Can you make it easier for them to do business with you by creating this system? Do you understand the costs involved with not only the design but also the maintenance of the system? Does the organization know about relevant systems in the marketplace today? Does the organization know where it wants to be in the future when it comes to system design? Is the organization’s primary goal to reduce costs? Is the organization’s primary goal to build new business by using this system?