This policy outlines procedures to document sales training and conduct requirements. It states that all salespeople and customer service representatives should be thoroughly trained on the company's products, product pricing, sales techniques, customer credit terms, financing procedures, warranties and service policies to properly and successfully handle dealings with customers and prospective customers.

According to this sample, all sales representatives and customer service representatives should be scheduled for new-hire and periodic training. Training should take place anytime there are changes to the sales process, changes in personnel responsibilities, new product launches, etc.