Organizations can use this tool to enhance problem-solving capabilities through root cause analysis (RCA). This document is designed to equip users with key concepts, tools and methodologies necessary to identify the underlying causes of issues rather than just addressing the superficial symptoms. It provides detailed guidance on documenting root causes accurately, avoiding common pitfalls that merely restate the issue, and ensuring that management action plans are comprehensive and effective in preventing recurrence.  

The guide also includes various illustrative case studies and practical examples that help enhance understanding of the application of RCA in real-world scenarios. Moreover, it explores different techniques, such as the fishbone diagram and the five whys, offering a structured approach to systematically tracing back to the root causes. This resource is invaluable for audit teams; risk managers; and any professionals involved in quality assurance, operational improvement or strategic management. 

Adequate root cause analysis can lead to: 

• Sustainable performance 
• Reduced cost of quality (reduces costs by eliminating wastes and unnecessary efforts) 
• Solving and preventing problems on similar parts, processes, lines, etc.  
• Understanding the issue to identify corrective action