Order Entry/Customer Service Audit Work Program
Subscriber Content
The purpose of this sample work program is to provide the general steps used to perform an order entry/customer service audit.
Specific risks addressed include: customer master records may not be accurate; sales order information may not be correct; and change orders exceed established credit limits, are not communicated to the factory timely, or are unauthorized. Project work steps include determining who is in charge of customer service, the number of full time equivalents in customer service/order entry, the average number of orders processed per month, the number of customers in the customer master record, and the time it takes to process a customer order.