Facilitate your order entry and customer service process audits with the best practices in this audit program sample. It outlines detailed project steps, including planning, fieldwork and report issuance, aimed at evaluating the efficiency and accuracy of customer service operations. The document includes specific queries about the roles and responsibilities of customer service personnel, the average number of orders processed and the time taken to process these orders. 

Additionally, it examines the authorization and management of change orders, emphasizing the importance of timely communication with the factory and adherence to credit limits. By providing a structured approach to auditing, this work program helps identify control or efficiency concerns, assess risk levels, and highlight areas for potential system upgrades or improvements, thereby enhancing overall customer service effectiveness and accuracy.

Sample questions to consider during these auditing processes include: 

• Who is in charge of customer service?
• What is the number of full-time equivalents in customer service/order entry?
• What is the average number of orders processed per month? 
• What is the number of customers in the customer master record?