This work program sample provides best-practice general steps and control procedures for a network monitoring and issue management audit.

Sample steps include actively utilizing automated tools for monitoring and managing components of the network; ensuring that processes, policies and standards are defined, documented and used to manage the network; mitigating the risk of a single point of failure through documentation and knowledge transfer; documenting specific key performance indicators (KPIs) for network performance, including stability, availability and integrity; and establishing service-level agreements with key vendors to determine the vendor’s performance expectations, compensations for downtime and escalation procedures.