IT Application Management Audit Work Program

This sample IT application management audit work program is designed around key risk indicators of potential problems.

Project work steps include: sample the organization’s problem tickets and incident reports; look for trends that might be indicative of potential areas of concern; compare these to performance management reports; inspect a sample of the organization’s change management tickets; compare to problem management reports; determine the architecture of the organization’s applications (2-tier, 3-tier applications); and understand the applications flow and the applications environment, including hardware, network, database, software, platform, etc.