Gain insights on risks, controls and best practices for a wide range of hospitality processes, including front desk, payroll, food and beverage, night/income audit, accounts receivable and collections, accounts payable, cashiering, maintenance and service agreements, and capital expenditures. This hotel audit training tool emphasizes the importance of data integrity, operating efficiency and maintenance costs, highlighting required interfaces between systems. It details key performance indicators (KPIs) like occupancy rates, average daily rates (ADR) and revenue per available room (REVPAR). 

This tool also outlines risks and controls. Specific attention is given to night audit procedures, ensuring accurate revenue posting, cash handling and credit card transactions. Maintenance and service agreements are also covered, emphasizing standardized contracts and competitive bidding. Overall, by downloading this tool, you can expect a detailed framework for evaluating hotel operations, identifying potential risks and ensuring compliance with established controls.

According to this guide, payroll risks and controls include the following: 

• Payroll hours should be approved.
• Bonus payments should be approved and supported.
• Strict controls should be in place over the employee master change report.
• Personnel files should be complete and contain proof of employment eligibility.