Measuring, improving and understanding a hotel’s site audit process sets a foundation for a more effective operation. This document can be used as a guide for conducting a hotel site audit. Topics in this presentation include: system overview; corporate, centralized and property functions; decentralized vs. centralized properties; KPIs and industry terms; ownership types; and risks and controls.

This manual can be applied to the following hotel processes: front desk, payroll, food and beverage, night/income audit, accounts receivable and collections, accounts payable, cashiering, maintenance and service agreements, and capital expenditures.