Conduct an in-depth audit of your organization’s computer operations and IT job scheduling with this audit program sample, which provides detailed objectives and test steps that help review the role, responsibilities and proactive management capabilities of the computer operations department.

The document covers a wide range of topics, such as organizational structure, interaction with the company, budgeting, performance metrics, use of automated tools, service-level agreements and staffing plans. By following this work program, you can effectively evaluate the alignment of computer operations with the organization's strategic plan, assess the adequacy of its procedures and controls, and identify areas for improvement.

Project work steps include:

• Review the mission/role of computer operations within the organization, both current and future. (What are the major pending projects for computer operations, and how do these relate to the organization's strategic plan?)
• Interview the manager of computer operations to ask about the strategic vision of the company.
• Determine the interactions/dependencies between computer operations and the company.
• Interview the manager of computer operations to ask about the interaction between computer operations and the company.