Global IT systems are still rebooting and recovering after a software update by cybersecurity vendor CrowdStrike caused a massive worldwide outage of Windows computers. While the dust settles on the specifics of the how and why of the global meltdown, one thing that is certain is that some bad code in a CrowdStrike content update has served as a massive wake-up call to the world about our collective technology vulnerability.

This article explains how business leaders can use the CrowdStrike software update incident to prioritize recovery, communication and strategic planning for future global IT disruptions.