We are witnessing unprecedented, swift transformations across all industries in the current digital era. Advancements in information and communication technology have provided us with a tremendous opportunity for change. These include artificial intelligence and machine learning, the Internet of Things (IoT), cloud computing, big data and analytics, digital twins, robotic process automation, augmented reality, and the metaverse.  

In this article, Taylor & Francis thoroughly conceptualizes these technologies, assessing their relevance and impact on the public sector. Moreover, they identify the potential challenges and present diverse global examples.