One main goal CFOs and finance executives have is to go beyond the increasing expectations of internal customers. Strategic issues are taking precedence for today’s CFO — data security, privacy, advanced technologies and analytics, and perhaps most notably, customer service. They concentrate more on robotic process automation (RPA), artificial intelligence, blockchain, predictive analytics, cloud-based applications and other advanced technologies.

This report provides five finance insights and related actions for CFOs to consider, previously highlighted in Protiviti’s 2019 Global Finance Trends Survey Report.