Delta Air Lines: Process First, Tools Second

Delta Air Lines, founded as a crop dusting operation, has grown into one of the world’s largest global airlines. Today, it serves close to 200 million customers annually, ferrying them on 15,000 daily flights to and from 304 destinations in 52 countries on six continents. Delta Air Lines Vice President of Corporate Audit Brandi Thomas says that she is ‘‘relentlessly focused on developing the leadership of the future — diverse teams with contemporary skill sets.’’

In this article, Thomas outlines how her team has added value to Delta operations through innovative risk management and collaborative solutions.