Performance management is the process by which performance toward targeted goals is measured and monitored. Performance management is so integral to a board’s oversight, it’s easy to forget that it too is a process and, like all processes, can be effective or ineffective in delivering value.

In August 2017, Protiviti met with active directors during a dinner roundtable at a National Association of Corporate Directors (NACD) event to discuss performance management. This issue of Board Perspectives: Risk Oversight summarizes themes from the discussion: return on expectation, structure, culture, customer experience, innovation and resilience and metrics, measures and monitoring.