Please Note: This course is provided by a third party and requires an extra step to obtain the CPE certificate. Upon completion of the course, download your course transcript and go to certificaterequest.skillsoft.com to request the certificate.

Engaging with stakeholders produces valuable data, which can be constructively used for analyzing the stakeholder experience. 

This course was developed with subject matter provided by PDD (www.pddinnovation.com).

Learning Objectives:

Upon completion of this course, you will be able to:

• Translate data into actionable insights.
• Define opportunities through tools like experience mapping and affinity clustering. 

Estimated Course Duration: 23 minutes (0.5 CPE)

Delivery Method: Online Self-Study

Field of Study: Business Management and Organization

Program Level: Everyone

Advance Preparation/Prerequisites: None

Complaint Resolution Policy/Refund Policy:

For more information regarding refund, complaint and program cancellation policies, please email us at [email protected].

CONTINUING PROFESSIONAL EDUCATION CREDITS

Protiviti is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: nasbaregistry.org.